Encountering a technical issue or something not working as expected? We're here to help. At Data for Medical, we take every problem seriously and strive to resolve issues quickly so you can continue your work without disruption.
🛠️ Common Issues You Can Report
Trouble logging in or accessing your account
Incorrect or missing coding data
Errors in billing or subscription
Integration or API connection problems
Bugs or glitches in the platform
Missing updates or codebooks
📝 How to Submit a Report
Please include as much detail as possible to help us investigate the issue efficiently:
Your Name
Email Address
Account/Subscription Type
A Clear Description of the Problem
Screenshots or Error Messages (if applicable)
Date and Time the Issue Occurred
📩 Submit Your Report
You can reach our support team through any of the following methods:
Email: support@dataformedical.com
Live Chat: Available Monday to Friday, 9 AM – 6 PM
Report Form: 1-800-464-3649
Phone: +[Insert Phone Number]
⏱ Our Response Time
Critical issues: Responded to within 4 business hours
Standard issues: 24–48 hour turnaround
General questions: Within 1 business day
💡 Tips for Faster Resolution
Try refreshing your browser or clearing cookies
Make sure your software/browser is updated
Check our System Status Page to rule out outages
We appreciate your patience and feedback — every issue reported helps us build a better, more reliable experience for our users.